Mars Symbioscience toll-free at 877-842-0802 from 8:30 a.m. to 5 p.m. ET Monday through Friday, or online at www.cocoavia.com and click on the "Safety Recall Notice" at the bottom of the page for more information.
Recall Details Report an Incident Involving this Product
This recall involves CocoaVia brand brown frothers used to froth beverages, including coffee and milk. The spring on the end of the wand spins to froth the drink. The frothers were distributed free at promotional events. The frothers are brown, "CocoaVia" is printed on the side in white lettering and they measure about eight inches long. This recall only involves CocoaVia brand frothers that are brown in color.
Mars Symbioscience has received two reports of the spring on the end of the frothers detaching from the metal wand. No injuries have been reported.
Consumers should immediately stop using the recalled frothers, remove the batteries and contact Mars Symbioscience to return the frothers for a coupon towards the purchase of CocoaVia products. The firm is providing pre-addressed return envelopes for consumers to return the frothers to the firm for disposal.
Given away free at promotional events at King Soopers supermarket in Colorado in September 2015.
Mars Symbioscience, of Germantown, Md.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800