Carra Imports at 800-845-8637 from 8:30 a.m. to 5 p.m. ET Monday through Friday, or online at www.carrablindsandshades.com and see the recall on the home page for more information.
This recall involves custom made-to-order cellular, roller, soft horizontal and Roman style solar shades. The shades were sold in a variety of custom sizes and colors. The shades do not have any identifying labels or markings on the products.
Consumers should immediately stop using the recalled window shades and contact Carra for a free repair kit. If the recalled cellular, roller and soft horizontal shades do not have hold down devices installed, contact Carra Imports to receive a repair kit which includes a hold down device and instructions to install it. The repair kit for the Roman shades includes instructions to remove the pull cords and to install metal rings to raise and lower the shades to remove the hazard. Carra is directly contacting consumers who purchased the recalled window shades.
Online and by phone orders at Blinds.com, Blinds Century (aka American Blinds) , Blinds Wholesale, HomeCraft, Home Depot, JustBlinds.com, Nobrainer Blinds, Office Depot, Rugs Direct BFC, Steve's Blinds, Wayfair and Window World Blinds for between $35 and $775. The cellular shades were sold from August 2014 through February 2015. The roller shades were sold from September 2010 through September 2013. The soft horizontal shades were sold from July 2010 through March 2012. The Roman shades were sold from September 2010 through July 2013.
Carra Imports LLC, of Middleton, Wis. and Carra USA Inc., of Jamaica, N.Y.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800