Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday, or online at www.visonic.com and click on North America and then Product News under the Solutions & Products tab for more information about the recall.
Recall Details Report an Incident Involving this Product
An accelerated circuit drain of the Visonic Amber MCT-212 GS LA S (315) ENR pendants and Visonic Amber Kits GS LA (315) KIT2 pendant battery can result in a shorter than expected "low battery" warning period, from 30 days down to a nine day warning period.
This recall involves Visonic Amber Pendants MCT-212 GS LA S (315) ENR and Visonic Amber Kits GS LA (315) KIT2. The kits contain the pendant and a base station. The Visonic Amber personal miniature transmitter pendant enables the consumer to remotely signal their personal emergency response system to send a request for assistance. The pendant is off-white with a red oval-shaped button on the face. It measures about 1 1/2 inches long by 1 1/2 inches wide by 5/8 of an inch deep. The white, plastic base station measures 8 inches wide by 2 inches deep by 11 inches high, and has an emergency, call and status check button. A label on the back of the pendant lists the part number and serial number. Recalled pendants sold separately have part number 0-102511 and serial numbers 0114147681 through 2015044165, 2513325212 through 4313226157 and 4513346942 through 5113063274. Pendants sold as part of the kit have model number 0-102371 and serial numbers 0114147759 through 1713321693, 1913433218 through 3313297879 and 3713561718 through 5113063339.
Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers should manually test their pendant regularly for low battery status.
Leased by Life Alert Emergency Response to consumers who subscribed for alarm monitoring services from about May 2013 through July 2014. Retail price for the products are about $50 for the pendant, and between $220 and $240 for the kit.
Visonic Inc., of Westford, Mass.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
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