Lenovo at (800) 426-7378 from 9 a.m. to 5 p.m. ET Monday through Friday; or online at www.lenovo.com and click on Support at the bottom of the page, then select News and Alerts, then click on Recalls for more information.
This recall involves Lenovo's LS-15 AC power cord manufactured from February 2011 to December 2011. The power cords were distributed with IdeaPad brand B-, G-, S-, U-, V- and Z-series laptop computers and Lenovo brand B-, G- and V-series laptop computers. The recalled power cords are black in color and have the "LS-15" molded mark on the AC adapter end. The manufacture date code in the format REV: 00 YYMM is on a label attached to the cord.
Consumers should immediately unplug and stop using the recalled power cords and contact Lenovo for a free replacement. Consumers can continue to use the computer on battery power.
None reported in the U.S. or Canada. Lenovo has received reports from outside the U.S. of 15 incidents involving overheating, sparking, melting and burning. No injuries were reported.
Laptop computers with the AC power cords were sold at computer and electronics stores, authorized dealers and online at www.lenovo.com from February 2011 through June 2012 for between $350 and $1,500.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800