Black Diamond Inc. at (800) 775-5552 from 8 a.m. to 5 p.m. MT Monday through Friday, or online at www.blackdiamondequipment.com, www.pocsports.com or www.pieps.com and select Customer Service at the top of the page, then click on Product Recalls in the drop down menu. Consumers can also go to www.jetforcerecall.com to submit your repair claim. The firm can be reached by email at firstname.lastname@example.org.
Recall Details Report an Incident Involving this Product
The motor on the Black Diamond, Pieps and POC brand airbag packs can malfunction and prevent the airbag from deploying in the event of an avalanche.
This recall involves all first generation JetForce Black Diamond, Pieps and POC model airbag packs manufactured by Black Diamond between October 2, 2014 and March 3, 2015. The manufacture date code ranging from 14275 to 15077 can be found inside the front pocket label. The date codes are listed in a YYDDD format. Date codes on some products are truncated in a YDDD format (ex.4275). The JetForce Technology logo is on the left shoulder strap, and an instruction label is on the inside flap of the back panel. The following models and colors are included in this recall:
|Brand||Model and Capacity||Colors|
Pilot 11 Liters
Halo 28 Liters
Saga 40 Liters
|Black, Fire Red|
Tour Rider 24 Liters
Tour Pro 24 Liters
|Black with yellow, Black with chili red|
|POC||Thorax 11 Liters||Orange|
Consumers should immediately stop using the recalled airbag packs and contact Black Diamond for instructions on returning the product for a free repair.
Specialty outdoor retail stores nationwide and online at www.blackdiamondequipment.com from December 2014 to June 2015 for between $1,250 and $1,300.
Black Diamond Inc., of Salt Lake City, Utah and POC Sports, of Salt Lake City, Utah
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
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