Jackco Transnational toll-free at (888) 452-2526 from 9 a.m. to 5 p.m. PT Monday through Friday, or online at www.jackco.com and click on "Pocket Jump Starter Product Recall" for more information or send an e-mail to firstname.lastname@example.org.
Recall Details Report an Incident Involving this Product
The battery pack can overheat, split apart and melt the battery pack's enclosure, posing a fire hazard.
The ZETA by Jackco Pocket Jump Starter - Deluxe Set contains a battery pack used to jump start vehicles and charge cell phones, tablets, laptops and other devices. The set comes in a black canvas case with red trim and a black handle. When closed, the case measures about 9 inches long by 8.5 inches wide by 3 inches deep and weighs about 2 pounds. The interior is black with mesh pockets. ZETA is printed on the front of the case in red and blue letters. The set includes mini jump clamps, universal cable for laptop charging, 12V accessory cable and USB cable with adapters. The battery pack has three Power Ports - 19 Volt, 12 Volt and 5 Volt -- and can be plugged into an AC wall outlet or a 12-volt car charger for recharging. The lithium-ion battery pack is white and 6 inches long by 3 inches wide by 1 inch deep. A silver product label with Model Number ZT50420 printed in black is found on the backside of the recalled battery pack. Under this product label is a second product label containing the date code: XM201407XXXXXX, which translates to July 2014, the date of manufacturing.
Jackco Transnational has received 487 reports of battery failure, and two reports of a fire resulting in property damage. No injuries have been reported.
Consumers should immediately stop using the recalled Pocket Jump Starter and contact Jackco Transnational for instructions on how to dispose of the product and how to obtain a refund for the purchase price. Consumers without a receipt will receive $110.
Retailers nationwide and at Amazon.com from July 2014 to January 2015 for between $110 and $140.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
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