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Cane Creek Recalls Bicycle Shocks

Note: Phone number change

  • DBINLINE Rear Shock
  • Incorrect HSR Graphic
  • Correct HSR Graphic
  • Serial Number Location
Name of Product:
DBINLINE Rear Shock
Hazard:
The shock absorber is marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. Following these directions will cause unexpected behavior by a bike's suspension and pose a fall hazard to a rider.
Remedy:
Repair
Recall Date:
October 29, 2014
Units:
About 5,000 in the US and 500 in Canada
Consumer Contact

Cane Creek Cycling Components at (800) 234-2725 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.canecreek.com and click on "Safety and Recall" for recall information.

Recall Details

In Conjunction With:
Description:

This recall involves Cane Creek Cycling Components DBINLINE bicycle rear shock absorbers. The shocks are marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping.  HSR on the shock is decreased by turning the adjuster counter-clockwise and increased by turning it clockwise. The incorrect graphics present the opposite; that is, the plus(+) and minus(-) symbols are switched. The consumer can be misled or confused when adjusting HSR on these shocks. The shocks come in black anodized aluminum with the words "INLINE" marked on the air can portion of the shock and are attached to a full-suspension mountain bike frame. Recalled products have a serial number on the underside of the top valve body in the following ranges: AA00002 - AA07304 and SA00077 - SA03926.

 

The shocks were sold separately and were sold with the following mountain bikes:

 

2015 Alutech - Tofane 

2015 Banshee - Phantom and Spitfire

2015 Bianchi - Methanol 29

2015 Canyon - Spectral 140 - 27.5 and 29; and Strive CF

2015 Ghost - AMR Riot 130

2015 Guerilla - Gravity Megatrail

2015 Ibis - Ripley 29

2015 Intense - Tracer, Carbine 29 and Spyder 29 Comp

2015 Knolly - Warden

2015 Nicolai - Helius

2015 Norco - Sight Carbon 7.1

2015 Nukeproof - Mega TR

2015 Orange - Five and Five 29

2015 Specialized - Enduro 650B and 29

Remedy:

Consumers should immediately stop using the product and contact Cane Creek for a repair decal kit to correct the HSR adjustment markings on affected product.

Incidents/Injuries:

Cane Creek has received four complaints from customers, one of which involved a report of injury with bruises in the midsection.

Sold At:
Distributors and retailers globally from May 2014 through September 2014 for about $495 each or included in the price of the bike.
Importer:

Cane Creek Cycling Components, Inc.; Fletcher, N.C.

Manufacturer

Cane Creek Cycling Components, Inc.; Fletcher, N.C.

Manufactured In:
United States
Recall number:
15-013

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

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