Call Blinds To Go customer service at (800) 254-6377 from 9:30 a.m. to 9 p.m. ET Monday through Saturday and 12 p.m. to 5 p.m. ET on Sunday, or visit www.blindstogo.com and click on "Child Safety Update" under Customer Service at the bottom of the page for more information.
Recall Details Report an Incident Involving this Product
The recalled custom-made shades have a hold-down device for the cord that is a clear, P-shaped plastic hook. The cord or chain loop of the window shades clips into the device. The hook is screwed to the side of the wall or window during installation. It was shipped with the Blinds To Go custom-made roller shades with Sidewinders; Smartlift pleated and cellular shades; Panel Tracks shades and Serenity shades.
Consumers can contact the company to order a free retrofit kit that includes a new hold down device and instructions on how to replace the recalled part. Customers also can bring the window shades to a local showroom to have the new device fitted on the shades.
Blinds To Go showrooms and online at www.blindstogo.com from January 2009 to November 2014 for between $60 and $770.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800