Mountain Safety Research at (800) 531-9531 from 8 a.m. to 4:30 p.m. PT, email consumer@cascadedesigns.com or online at www.msrgear.com and click on "Have You Purchased an MSR Snow Shovel" for more information.
Recall Details
This recall involves Mountain Safety Research Operator T, Operator D, and Responder avalanche rescue snow shovels. Lock buttons on the lower shaft connect the metal shovel blade to the metal shaft. Recalled shovels have a slit on either side of the lower lock button. The shovels measure about 32 to 34 inches long. The blades are red or yellow in color and the handles are gray. "Mountain Safety Research" is printed on the shaft of the handle. "MSR" is printed on the front of the shovel blade.
Consumers should immediately stop using the recalled shovels and return them to the place of purchase for a full refund or to Mountain Safety Research for a free replacement shaft.
None reported
Outdoor recreation stores, including Bass Pro Shops, REI and others, nationwide and online at Amazon.com and other websites from October 2014 through January 2015 for between $60 and $70.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our e-mail alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or a product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054).
- Contact a media specialist.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800









