Recall date: January 23, 2014
Recall number: 14-086

Recall Summary

Name of product:
Ascent Trainer® by Matrix and Matrix Fitness Elliptical
Hazard:
Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
Remedy:
Repair
Consumer Contact:

Johnson Health Tech North America toll-free at (866) 218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.

Recall Details Report an Incident Involving this Product

Units:
About 2,800 in the U.S.
Description:

Fire, sparking, smoking, charring and/or melting at the power cord and socket have been reported with the exercise equipment.

Description:

This recall involves all Matrix Fitness Ascent Trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent Trainers and Ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the Elliptical machines, but include an incline function. Users operate the machines in a standing position. The Ellipticals are black and silver-colored. The Ascent Trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A3x, A5x, A7x, E3x, E5x or E7x.  

Incidents/Injuries:

The company reports 44 incidents of sparking, smoking, charring and/or melting at the power cord and socket. There was one report of the power socket and cord catching fire. No injuries have been reported.

 
Remedy:

Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Units are self-powered and can be used without being plugged into an electrical outlet. 

Sold At:

Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide, from November 2011 through December 2012, for about $6,000 to $11,000 depending on console installed.  

Importer:

Johnson Health Tech North America, Inc. of Cottage Grove, Wis.

Manufactured In:
Taiwan