Norco Bicycles; at (800) 227-5579, from 8 a.m. to 5 p.m. PT Monday through Friday. Consumers can also visit the firm's website at www.norco.com and click on "Recall" for more information.
Recall Details Report an Incident Involving this Product
A crack in Havoc 24- and 26-inch bike frames can cause the tubes to separate.
This recall involves 2011 Havoc 24-inch and 26-inch bicycles. The 24-inch bicycles were sold in semi-matte grey and the 26-inch in semi-matte red. On some of the bicycles, "Norco" is printed on the firm's crest that is affixed to the head tube. Bicycle frames included in this recall have serial numbers that begin with K10DQ, K10FQ, K10IQ, K10KQ P10K, P10F or P11B. The serial number is stamped on the underside of the bottom bracket, below the word "Havoc."
The firm has received three reports of cracked frames. No injuries have been reported.
Consumers should immediately stop using the recalled bike and return it an authorized Norco dealer for a replacement.
Authorized Norco dealers nationwide from November 2010 to September 2011 for about $600.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
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