Recall date: December 18, 2012
Recall number: 13-073

Recall Summary

Name of product:
Top-Loading Washing Machines
An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area.
Consumer Contact:

For LG; toll-free at (855) 400-4639, from 8 a.m. to 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT Saturday, or online at and click on Public Notices. For Kenmore or LG washers purchased at Sears or Kmart; toll-free at (888) 812-2935, from 7 a.m. to 7 p.m. CT Monday through Friday, or from 7 a.m. to 6 p.m. CT Saturday, or online at and click on Customer Service Home then Product Recalls in the Product Information section.


Recall Details Report an Incident Involving this Product

About 457,000

The recall involves three LG and three Kenmore Elite Brand top-loading washing machine models manufactured between February 2010 and November 2011. The units come in beige, white and graphite steel colors. Recalled washing machines have the following model and serial number ranges:




Serial Number Range



002KW******* through 111KW*******



Kenmore Elite


005KW******* through 111KW*******




The model and serial number can be found on a label fixed on the rating plate on the top back of the washing machine.


LG has received at least 343 reports of washing machines vibrating excessively, of which at least 187 involved minor property damage.  One minor injury has been reported.


Consumers should immediately contact LG or Sears for a free in-home repair of the machine. Consumers will also receive supplemental information to be inserted into their owner's manual and a new caution label to be placed on the washing machine. Consumers who have observed their recalled washing machine shaking excessively should immediately stop using it.  Consumers should be aware that loading their machines with water-proof or water-resistant items, such as mattress pads, mattress covers and similar items, increases the chances of loads being unbalanced.

Sold At:

LG models were sold at Best Buy, Home Depot, Kmart, Sears and local retailers nationwide. Kenmore Elite models were sold at Kmart and Sears. All were sold from April 2010 to December 2012 for between $899 and $1,099.

Manufactured In:
South Korea