Diamondback Bicycles: (800) 222-5527 from 8 a.m. to 4 p.m. PT Monday through Friday or online at www.diamondback.com and click the Support tab to get to the recall information.
Recall Details Report an Incident Involving this Product
Bicycles included in the recall are the 2013 Diamondback Steilacoom RCX, which are black in color and sold in various sizes ranging from 50-cm to 59-cm. "RCX" is printed on the top tube of the bicycle. The bicycle is for use on or off-road.
Consumers should stop riding their bicycle and take it to an authorized Diamondback dealer to have it inspected. Bicycles found to have the incorrect headset parts will have the fork replaced and assembled with the correct headset parts at no charge.
Online through Promotive.com and 3point5.com, as well as through authorized Diamondback retailers nationwide from August 2012 through September 2012 for between $900 and $1100.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800