August 5, 2009
Alert #09-763


The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Bay West & Hillyard Hybrid Wave N Cut Paper Towel Dispensers

Units: 14,000

Manufacturer: Global Plastics Ltd., of City of Industry, Calif.

Hazard: The dispenser's electric board can overheat posing a fire hazard.

Incidents/Injuries: The firm has received two incidents of the dispenser overheating. No injuries have been reported.

Description: The recalled product is a Baywest & Hillyard Hybrid Wave N Cut hybrid paper towel dispenser. The product can operate in either a mechanical or electronic mode.

Sold by: Bay West & Hillyard directly to its commercial customers from February 2009 through May 2009.

Manufactured in: Canada

Remedy: Consumers should immediately stop using the product and remove the batteries; the dispenser will operate in a mechanical mode. Consumers should contact Global Plastics for instructions on how to receive a replacement dispenser. Global Plastics is directly contacting its customers.

Consumer Contact: For additional information, contact Global Plastics at (888) 225-7380 between 8 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's Web site at

Picture of Recalled Paper Towel Dispenser