February 27, 2009
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.
Name of Product: Certain LG 830 "Spyder" Cell Phones
Units: About 30,000
Importer: LG Electronics MobileComm USA Inc., of San Diego, Calif.
Hazard: The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
Incidents/Injuries: The firm has received one report of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.
Description: The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless.
The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.
Sold at: Various cellular dealers in Alabama, Alaska, Idaho, Kentucky, Mississippi, Puerto Rico, Tennessee, Washington State and Wisconsin from September 2008 through November 2008 for about $200.
Manufactured in: Korea
Remedy: Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
Consumer Contact: For additional information, contact your wireless carrier or LG Electronics MobileComm at (800) 793-8896 between 9 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's Web site at http://mobilephones.com
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
For lifesaving information:
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800