September 12, 2007
Keystone Manufacturing Co. and QVC Recall Convection Ovens with Rotisserie Due to Fire and Electrical Shock Hazards
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Cook's Essentials Convection Ovens with Pull-Out Rotisserie and Deni Convection Ovens with Rotisserie
Units: About 32,000
Retailer: QVC of West Chester, Pa.
Distributor: Keystone Manufacturing Co. Inc., of Buffalo, N.Y.
Hazard: Wires behind the control panel can overheat, posing fire and electric shock hazards.
Incidents/Injuries: QVC has received 49 reports of incidents, including five minor burns, five electrical shocks and 11 incidents of minor property damage to kitchen cabinets and countertops.
Description: This recall involves the Cook's Essentials Multi-Function Convection Oven with Pull-Out Rotisserie (model number 910500), which was also sold as the Deni Convection Oven with Rotisserie (model number 10500). The model number can be found on the bottom of the oven. These are countertop ovens and the brand name "Cook's Essentials" or "Deni" is found on the front right panel.
Sold through: The Cook's Essentials brand was sold exclusively through QVC and the Deni brand was sold through various on-line retailers from October 2006 through May 2007 for about $125.
Manufactured in: China
Remedy: Consumers should immediately stop using the oven and contact QVC or Keystone to receive a replacement oven or a refund. QVC and Keystone have notified consumers by telephone and by mail to stop using the oven.
Consumer Contact: Consumers who bought a Cook's Essentials oven through a QVC broadcast or at QVC.com, and who have not been contacted by QVC, should call QVC at (800) 367-9444 between 7 a.m. and 1 a.m. ET seven days a week. Consumers who bought a Cook's Essentials oven at a QVC outlet or retail store should return the oven to the store at which it was purchased for a refund. Consumers who bought a Deni brand oven and who have not been contacted by Keystone should call Keystone at (800) 336-4822 between 9 a.m. and 5 p.m. ET Monday through Friday. Consumers can also visit QVC's Web site at www.qvc.com or Deni's Web site at www.deni.com
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800