Note: Revised Consumer Contact Information.
FOR IMMEDIATE RELEASE
Firm's Recall Hotline: (800) 917-5738
February 17, 2006
Release # 06-092
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Lithium Ion batteries in SoundStation2W wireless conference phone.
Units: About 21,000 units in the U.S. (About 27,700 units worldwide).
Manufacturer/Distributor: Polycom Inc., of Pleasanton, Calif.
Hazard: These batteries can overheat, which could pose a fire or burn hazard.
Incidents/Injuries: Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.
Description: The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows:
|Part Number||SKU number|
SoundStation2W recalled battery Part Numbers, SKU numbers and date codes are as follows:
|Part Number||SKU number||Date Code|
|1520-07803-001||2200-07803-001||1205 or earlier (December 2005)|
|1520-07804-001||2200-07804-001||1205 or earlier (December 2005)|
The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.
Sold by: Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.
Manufactured in: The batteries were manufactured in China.
Remedy: Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.
Consumer Contact: For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.
Media Contact: Jessica Kersey, Polycom Inc., Jessica.Kersey@polycom.com, (925) 924-5689
SoundStation2W Conference Phone
12 hour talk time Battery Pack
24 hour talk time Battery Pack
Battery Pack Date Code Example: 0704 (July 2004)
Battery Pack Part Number Example: 1520-07804-001
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800