|FOR IMMEDIATE RELEASE
August 15, 2006
|Firm's Recall Hotline: (866) 342-0011
Dell Media Contacts: Gretchen Miller or Ira Williams
(512) 728-0308 or (512) 728-8545
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Dell-branded lithium-ion batteries made with cells manufactured by Sony
Units: About 2.7 million battery packs (an additional 1.5 million battery packs were sold outside the U.S.)
Battery Distributor: Dell Inc., of Round Rock, Texas
Battery Cell Manufacturer: Sony Energy Devices Corp., of Japan.
Hazard: These lithium-ion batteries can overheat, posing a fire hazard to consumers.
Incidents/Injuries: Dell has received six reports of batteries overheating, resulting in property damage to furniture and personal effects. No injuries have been reported.
Description: The recalled batteries were sold with or sold separately to be used with the following Dell notebook computers:
- Latitude D410, D500, D505, D510, D520, D600, D610, D620, D800, D810;
- Inspiron 6000, 8500, 8600, 9100, 9200, 9300, 500m, 510m, 600m, 6400, E1505, 700m, 710m, 9400, E1705;
- Dell Precision M20, M60, M70 and M90 mobile workstations; and
- XPS, XPS Gen2, XPS M170 and XPS M1710.
"Dell" and one of the following markings are printed on the batteries: "Made in Japan," "Made in China," or "Battery Cell Made in Japan Assembled in China." The identification number for each battery appears on a white sticker.
Sold through: Dell's Web site, phone and direct sales as part of a service replacement program, and catalogs from April 2004 through July 2006. The computers with these batteries sold for between $500 and $2850 and individual batteries sold for between $60 and $180.
Manufactured In: Japan and China
Remedy: Consumers should stop using these recalled batteries immediately and contact Dell to receive a replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, ejecting the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.
Consumer Contact: For additional information, contact Dell toll-free at (866) 342-0011 between 8 a.m. and 5 p.m. CT Monday through Friday, log on to the firm's Web site at www.dellbatteryprogram.com, or write to: Dell Inc., Attn: Battery Recall, 9701 Metric Blvd., Austin, Texas 78758.
Firm's Media Contact:
- Dell: Gretchen Miller, (512) 728-0308, email@example.com or
- Ira Williams, (512) 728-8545, firstname.lastname@example.org
- Sony: Rick Clancy, (858) 942-3020, email@example.com
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800