Note: Recall hotline hours changed.
FOR IMMEDIATE RELEASE
April 7, 2003
Release # 03-533
PRODUCT: Refrigerator - Maytag Corp. of Newton, Iowa, is recalling about 6,000 Kenmore Elite-brand TRIO model refrigerators for testing and replacement. The refrigerators have the side-by-side upper doors and a freezer drawer at the bottom of the refrigerator. The recalled refrigerator model numbers and serial numbers are listed below. Sears stores nationwide sold the recalled refrigerators from Dec. 8, 2002 through Jan. 10, 2003 for between $1,800 and $2,000.
PROBLEM: A screw located inside the refrigeration compartment on the left side of the refrigerator frame could pierce through the electrical wire harness insulation and pose an electrical shock hazard. All of these refrigerators will be tested by Sears service representatives. Defective refrigerators will be replaced at no cost to consumers.
INCIDENTS/INJURIES: No injuries have been reported. This recall is being conducted to prevent the possibility of injuries.
WHAT TO DO: Sears already has contacted, by telephone or mail, the consumers who may have received an affected model to set up a free in- home inspection. Consumers who have questions about this refrigerator test and replace program can contact Sears at (800) 659-7026 between 7 am - 9 pm CT Monday through Friday, 7 am - 6 pm Saturday. Consumers also can log on to the company's web site at www.sears.com. Sears is offering a $100 gift card as an incentive to all customers who own one of the Kenmore Trio recalled refrigerators. If you purchased a Kenmore Trio refrigerator at another time, you are not affected by this test and replace program. The recalled Kenmore Elite Brand Trio models sold between December 8, 2002 through January 10, 2003 have the following model numbers and fall within the following serial numbers:
|Model Numbers||Serial Numbers|
|596.73502 Series||10171025A* to 10171682A*|
|10226329A* to 10226570A*|
|10226573A* to 10227109A*|
|10308648A* to 10308658A*|
|10388659A* to 10388832A*|
|596.73503 Series||10077884A* to 10079605A*|
|10115383A* to 10115591A*|
|10115768A* to 10115947A*|
|10116148A* to 10116382A*|
|10268643A* to 10269808A*|
|10395629A* to 10306108A*|
|596.73504 Series||10171688A* to 10171935A*|
|596.73509 Series||10115233A* to 10115382A*|
|10077719A* to 10077748A*|
|10308948A* to 10308995A*|
|* Could be V or X|
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800