- How do I identify if my IKEA chest or dresser is covered by this recall?
- I have an IKEA chest or dresser identified in this recall. What should I do?
- Is it necessary to have IKEA or a handyman attach the chest or dresser to the wall for me?
- I purchased this IKEA chest or dresser before this recall announcement and am unable, unwilling or uncomfortable attaching it to the wall. What should I do?
- I purchased this IKEA chest or dresser before this recall announcement. I do not want it in my home anymore. What should I do?
- I purchased this IKEA chest or dresser before this recall announcement. I don’t want it in my home and can’t bring it back to the store. What should I do?
- I purchased an IKEA chest or dresser from IKEA after this recall announcement. What should I do?
- I purchased an IKEA chest or dresser within the scope of the recall from someone other than
- IKEA after the date of the recall announcement. Can I participate in the recall?
- I received a label with my wall anchor kit indicating that the product was recalled and directing me to call a toll-free 866 number. What should I do with these?
How do I identify if my IKEA chest or dresser is covered by this recall?
The recall covers all IKEA children’s chests and dressers taller than 23.5 inches and adult chests and dressers taller than 29.5 inches that do not comply with the performance requirements of the US voluntary industry standard (ASTM F2057-14). The recalled chests and dressers were manufactured or sold through June 2016. The recalled chests and dressers include MALM 3-drawer, 4-drawer, 5-drawer and 6-drawer chests and also include, but are not limited to, other models that are listed on the IKEA website at www.IKEA-USA.com/recallchestsanddressers. Since 1996, IKEA chests and dressers have been labeled to identify IKEA, the model name and the manufacturing date code. Units manufactured before June 2016 have a date code lower than 1622. If you have any questions about whether your chest or dresser is included in the recall, please call (866) 856-4532.
I have an IKEA chest or dresser identified in this recall. What should I do?
If your chest or dresser is not properly anchored to the wall, please stop using it and place it in an area where it cannot be accessed by children. Next, contact IKEA customer service toll-free at (866) 856-4532 or register online at www.IKEA-USA.com/saferhomestogether to take part in this recall. You may choose to receive a refund or store credit for your chest or dresser or a free repair kit to anchor your chest or dresser to the wall.
3. Is it necessary to have IKEA or a handyman attach the chest or dresser to the wall for me?
No, it is not necessary. The free wall anchor repair kit comes with the necessary hardware and clear instructions so that you can properly attach the chest or dresser to the wall yourself. If you need assistance in securing it to the wall, IKEA will provide such assistance [see number 4 below].
4. I purchased this IKEA chest or dresser before this recall announcement and am unable, unwilling or uncomfortable attaching it to the wall. What should I do?
If your chest or dresser is not properly anchored to the wall, please stop using it and place it in an area where it cannot be accessed by children. Next, contact IKEA customer service toll-free at (866) 856-4532. We will schedule an appointment to come out to your home and attach it to the wall for you at no charge.
5. I purchased this IKEA chest or dresser before this recall announcement and do not want it in my home any more. What should I do?
If your chest or dresser is not properly anchored to the wall, please stop using it and place it in an area where it cannot be accessed by children. If you do not want the chest or dresser in your home and desire a refund, you should bring it back to your closest IKEA store or contact IKEA toll free at (866) 856-4532 to have IKEA come to your home and remove the chest or dresser free of charge. We will provide you with 1) a full refund if the chest or dresser was manufactured between January 1, 2002 and June 28, 2016; 2) a store credit for 50% of the original purchase price if the product was manufactured before January 2002; or 3) a $50 store credit if the date stamp is unidentifiable.
6. I purchased this IKEA chest or dresser before this recall announcement. I don’t want it in my home and can’t bring it back to the store. What should I do?
If you do not want the chest or dresser in your home and desire a refund, you should bring it back to your closest IKEA store or contact IKEA toll free at (866) 856-4532 to have IKEA come to your home and remove the chest or dresser free of charge. We will provide you with 1) a full refund if the chest or dresser was manufactured between January 1, 2002 and June 28, 2016; 2) a store credit for 50% of the original purchase price if the product was manufactured before January 2002; or 3) a $50 store credit if the date stamp is unidentifiable.
7. I purchased an IKEA chest or dresser from IKEA after this recall announcement. What should I do?
If your chest or dresser is not properly anchored to the wall, please stop using it and place it in an area where it cannot be accessed by children until it is properly anchored to the wall. If you have not already anchored your chest or dresser to the wall with the provided hardware per the assembly instructions, we would like to provide you with a free wall anchor repair kit so that you can do so and help prevent a tip-over incident in your home. Please contact IKEA customer service toll-free at (866) 856-4532 or at http://info.IKEA-USA.com/SecureItKits to order the free kit.
8. I purchased an IKEA chest or dresser within the scope of the recall from someone other than IKEA after the date of the recall announcement. Can I participate in the recall?
If you purchased the chest or dresser, you may participate in the recall and receive: (a) a free wall anchor repair kit; (b) a one-time free home installation of the kit if you are unable, unwilling or uncomfortable attaching the chest or dresser to the wall yourself; or (c) a refund of your purchase price for the chest or dresser (not the retail price of units sold by IKEA).
9. I received a label with my wall anchor kit indicating that the product was recalled and directing me to call a toll-free 866 number. What do I do with these?
You should place the label inside the top drawer on the left side to remind you or any future user of the product that it should be anchored to the wall. Call (866) 856-4532 if you need to request a free wall anchor repair kit.