The U.S. Consumer Product Safety Commission has established a call diverter system so that manufacturers, distributors and retailers can call the Commission 24 hours a day, seven days a week to report possible substantial product hazards. The system went into effect on January 6, 1975.
Under Commission regulations, published in a Federal Register notice on February 19, 1974, manufacturers, distributors and retailers are required to report such potentially hazardous products to the Commission within 24 hours after discovery. The regulation was promulgated pursuant to Section 15 of the Consumer Product Safety Act.
The call diverter system will make it possible to communicate with a CPSC staff member after regular working hours and on weekends. The telephone number is 301-496-7631, the same number used during normal working hours. When calling after hours, a taped message will instruct the caller to stay on the line while the call is automatically transferred to the residence of a staff member in the Office of Product Defect Identification. If the line is busy the recording instructs the caller to try again in several minutes.
This system is not a part of the Commission's toll-free consumer hotline and should be used only by manufacturers, distributors and retailers reporting a product they feel may present a substantial hazard to consumers.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC's free e-mail newsletters.
Please use the below phone number for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800