This page compiles handbooks and information about a business’ obligations for conducting recalls. It also gives businesses information on how to conduct a recall.
A guide to maximize recall notification for recalling firms.
This guide provides the regulations that retailers and reverse logistics providers need to know.
Companies that recall products are required to submit monthly progress reports for corrective action plans.
One of the best ways to ensure that a product recall is effective is to have a recall plan already in place and to execute the plan as quickly as possible.
You are required to report products that fail to comply with a safety rule or any other rule, regulation, standard or ban; that could create a substantial hazard; or that create an unreasonable risk of serious injury or death. This guide walks you through the online reporting process.
When you file a product report (also called a Section 15 report) with CPSC, you are required to provide us with certain information. This is outlined in Title 16 of the Code of Federal Regulations at Section 1115.13 (d)
This rule contains CPSC’s interpretation of the information that must appear on mandatory recall notices as well as guidelines for additional information that CPSC or a court can order to be included in these notices.
You need to recall a product. Now what? This checklist helps manufacturers, importers, distributors and retailers conduct an effective and comprehensive product safety recall.
As part of a recall, your company will be asked to create a recall poster to be displayed in retail stores. This guide tells you how to make a great poster.
When you issue a recall, you need to post the recall information on your website. Here’s guidance on how to post the information.
Social media will help you reach consumers about a recall. This guide provides information on some popular social media tools and gives you information on how to use them to publicize a recall.
A recall hotline provides information to consumers about a recall. This guide will help you develop a hotline script.
This guide tells you how to prepare television and Web versions of the recall news release that can be distributed via satellite to TV stations nationwide and posted on YouTube.
Companies sometimes ask us for names of organizations that can assist them in conducting recalls. This is a list of organizations that have helped companies in the past. This is not necessarily a comprehensive list and CPSC does not approve, certify, or endorse these organizations.
This presentation provides extensive information on the recall process.
The Fast-Track program helps your company remove unsafe products from the marketplace quickly. If you plan to conduct a recall and are not familiar with the Fast Track process, you should read this information guide. (retain linking)
Learn About the Fast-Track Program
Fast-Track Recall Program Wins Award
Businesses are required to report products they manufacture, distribute, import, or sell that are potentially defective or hazardous or that do not comply with federal safety requirements.
Report a Product (For Businesses Only)
CPSC product and chemical laboratory reference guides help with consumer product testing procedures.
View All Chemical Test Methods
View All Lab Bulletins and Product Test Manuals
Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site.