LG Recalls Top-Loading Washing Machines Due to Risk of Injury

Unbalanced loads can cause LG and Kenmore Elite washers to shake excessively during use. LG has received at least 187 reports of minor property damage.

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall date: Tháng Mười Hai 18, 2012
Recall number: 13-073
Enlarge
  • LG WT5001CW

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    LG WT5001CW

  • LG WT5101HV

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    LG WT5101HV

  • LG WT5101HW

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    LG WT5101HW

  • Kenmore Elite 29002

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    Kenmore Elite 29002

  • Kenmore Elite 29278

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    Kenmore Elite 29278

  • Kenmore Elite 29278

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    Kenmore Elite 29278

  • Location of the rating label on the washer

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    Location of the rating label on the washer

  • Rating label with the serial number

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    Rating label with the serial number

  • Recalled washer rear view with detail of rating label location

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    Recalled washer rear view with detail of rating label location

Recall Summary

Name of product:

Top-Loading Washing Machines

Hazard:

An unbalanced load can cause the washing machine to shake excessively and the drum to come loose during use, posing a risk of injury to consumers and property damage to the surrounding area.

Consumer Contact:

For LG; toll-free at (855) 400-4639, from 8 a.m. to 7 p.m. CT Monday through Friday, or 8 a.m. to 2 p.m. CT Saturday, or online at www.lg.com/us and click on Public Notices. For Kenmore or LG washers purchased at Sears or Kmart; toll-free at (888) 812-2935, from 7 a.m. to 7 p.m. CT Monday through Friday, or from 7 a.m. to 6 p.m. CT Saturday, or online at www.sears.com and click on Customer Service Home then Product Recalls in the Product Information section.

 

Report an Incident Involving this Product

Recall Details

Units

About 457,000

Description

The recall involves three LG and three Kenmore Elite Brand top-loading washing machine models manufactured between February 2010 and November 2011. The units come in beige, white and graphite steel colors. Recalled washing machines have the following model and serial number ranges:

 

Brand

Model

Serial Number Range

LG

WT5001CW

002KW******* through 111KW*******

WT5101HV

WT5101HW

Kenmore Elite

29002

005KW******* through 111KW*******

29272

29278

 

The model and serial number can be found on a label fixed on the rating plate on the top back of the washing machine.

Incidents/Injuries

LG has received at least 343 reports of washing machines vibrating excessively, of which at least 187 involved minor property damage.  One minor injury has been reported.

Remedy

Consumers should immediately contact LG or Sears for a free in-home repair of the machine. Consumers will also receive supplemental information to be inserted into their owner’s manual and a new caution label to be placed on the washing machine. Consumers who have observed their recalled washing machine shaking excessively should immediately stop using it.  Consumers should be aware that loading their machines with water-proof or water-resistant items, such as mattress pads, mattress covers and similar items, increases the chances of loads being unbalanced.

Sold at

LG models were sold at Best Buy, Home Depot, Kmart, Sears and local retailers nationwide. Kenmore Elite models were sold at Kmart and Sears. All were sold from April 2010 to December 2012 for between $899 and $1,099.

Manufacturer

LG Electronics Inc., of South Korea

Manufactured in

South Korea

  • LG WT5001CW

  • LG WT5101HV

  • LG WT5101HW

  • Kenmore Elite 29002

  • Kenmore Elite 29278

  • Kenmore Elite 29278

  • Location of the rating label on the washer

  • Rating label with the serial number

  • Recalled washer rear view with detail of rating label location