Google and HP Recall HP Chromebook 11 Chargers Due to Fire and Burn Hazards; Charger Can Overheat and Melt

Recalled chargers were sold with HP Chromebook 11 laptop computers. Google has received reports of chargers overheating and melting during use.

Fecha del retiro: diciembre 17, 2013
Número del retiro: 14-061
Ampliar fotos
  • HP Chromebook 11 charger

    1 of 2 photos

    HP Chromebook 11 charger

  • HP Chromebook 11 charger

    2 of 2 photos

    HP Chromebook 11 charger

Resumen del retiro

Nombre del producto:

HP Chromebook 11 power supply/charger


The computer’s charger can overheat and melt, posing fire and burn hazards.

Contacto para los consumidores:

Google toll-free at (866) 628-1371 between 5 a.m. and 7 p.m. PT seven days a week, or online at and click on the Chromebook link at the top of the page and then click on Support for more information. 

Reporte un incidente con este producto

Detalles del retiro


About 145,000 units


This recall involves chargers that were sold with the HP Chromebook 11. The charger is black with outlet pins, measures 1¾ inches by ¾ inches, and has a 6-foot long cord with a micro-USB connector on the end. The model number of the charger is MU15-N1052-A00S, which is stamped on the face of the battery charger that has the outlet pins.


Google has received nine reports of chargers overheating and melting during use. There is one report of a small burn to a consumer and one report of minor property damage to a pillow from an overheating charger.


Consumers should immediately stop using the recalled charger for the HP Chromebook 11 and contact Google for a free replacement charger.

Vendido en

Best Buy stores nationwide and online at,, Google Play at, and HP Shopping at from October 2013 through November 2013 and included with the Chromebook 11 which sold for about $280.

Importado por

Google Inc., of Mountain View, Calif.


Hewlett-Packard Company (HP), of Palo Alto, Calif.

Fabricación en


  • HP Chromebook 11 charger

  • HP Chromebook 11 charger