|FOR IMMEDIATE RELEASE
August 2, 2011
|Firm's Recall Hotline: (866) 582-6651
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HC Media Contact: (613) 957-2983
Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission and Health Canada, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Pogoplug Video file sharing device
Units: About 9,500 in the United States and 1,500 in Canada
Importer: Cloud Engines Inc. of San Francisco, Calif.
Hazard: The unit can overheat or catch fire, emitting excessive heat, sparks, smoke or flames.
Incidents/Injuries: Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
Description: This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word “Pogoplug” on the side. “Model: Pogoplug Video” is listed on a label on the bottom of the device.
Sold at: Adorama, B&H, Best Buy, Buy.com, J&R, Pogoplug.com, New Egg, and Sony Style from March 2011 through June 2011 for about $200.
Manufactured in: China
Remedy: Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Consumer Contact: For additional information, contact Cloud Engines toll-free at (866) 582-6651 between 9 a.m. and 5 p.m. PT, by e-mail at firstname.lastname@example.org or visit the firm’s website at www.pogoplug.com
Note: Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1384
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of
thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the
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mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household
chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
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