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May 22, 2009
Alert #09-744
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Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.
Name of Product: Samsung “Jitterbug” Cell Phones
Units: About 160,000
Manufacturer: Samsung Telecommunications America, of Richardson, Texas
Distributor: GreatCall d/b/a Jitterbug, of San Diego, Calif.
Hazard: The recalled cell phones that are in a no-service area and display an “out of range, try again later” message could fail to connect to emergency 911.
Incidents/Injuries: None reported.
Description: This recall involves “Jitterbug” cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Sold through: Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.
Manufactured in: Korea
Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Consumer Contact: For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm’s Web site at www.samsung.com
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of
thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the
nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or
mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household
chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the
Commission.
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