CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes

FOR IMMEDIATE RELEASE
August 8, 2002
Release #02-226
Motorola Recall Hotline: (866) 281-1588
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: Scott Wolfson, (301) 504-7051
Motorola Contact: Jeanne Russo, (215) 323-1873

 

CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Motorola Inc. Broadband Communications Sector, of Horsham, Pa., is voluntarily recalling about 1 million DCT2000 digital cable set-top boxes installed earlier this year. Pins in the rear of the box that connect to the power cord could break, which could pose an electric shock hazard to consumers.

CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury.

As previously announced, Motorola filed a preliminary report with CPSC about the DCT2000 set-top boxes in June 2002. Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services from March 2002 through June 2002.

These digital cable set-top boxes are black, about 17-inches wide and 2.5-inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.

Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall that needs to be replaced. For more information, contact your local cable provider or Motorola at (866) 281-1588 anytime, or visit their web site at www.motorola.com/broadband


Picture of set-top box

                                                                The front of the set-top box.
Picture of back of the set-top box

                              The back of the set-top box with the power cord pins circled.