|FOR IMMEDIATE RELEASE
Originally issued September 7, 1999, Revised March 31, 2004
Release # 99-170
|Company Phone Number: (262) 626-8623
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
West Bend Contact: Pam Ranke, (414) 334-6822
Note: telephone number change
CPSC, West Bend Announce Recall of Water Distillers
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), the West Bend Co., of West Bend, Wis., is recalling about 16,000 model W10120 water distillers used to purify water. These distillers can overheat, posing a fire hazard.
West Bend has received three reports of these distillers overheating and catching fire. There have been no reports of injuries.
The oval-shaped distillers purify water, are made of white plastic, and have a clear, blue collection jug. The housing looks similar to a large automatic coffeemaker. They were sold under various trademarks which are printed on the front of the distillers. These trademarks include Millennium, Mountain Stream, Pure Logic, Sci Can, WaterWise, TIC, Usana, Table Charm, Roex and West Bend. A label on the bottom of the unit has the model number, W10120, and a date code from 9722 to 9848 in black print. Labels with red or gold print are not part of the recall.
Direct selling dealers and door-to-door sales representatives nationwide sold these recalled distillers from May 1998 through August 1999 for about $500.
Consumers should stop using these water distillers immediately. Consumers should call West Bend to get free pickup and repair of the water distillers. In addition, the company will return each repaired water distiller with three free charcoal post filters and an additional year warranty. For more information or to have your water distiller repaired, call West Bend at (262) 626-8623.
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of
thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the
nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or
mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household
chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at
(301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @OnSafety or by subscribing
to CPSC's free e-mail newsletters.