Raynor Marketing Agrees to $390,000 Civil Penalty for Failing to Report Defective Office Chairs

The settlement resolves CPSC staff allegations that Raynor Marketing Ltd. was aware of a defect involving office chairs it sold to consumers.
January 28, 2011
Release Number: 11-113

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission (CPSC) announced today that Raynor Marketing Ltd., of West Hempstead, N.Y., has agreed to a civil penalty of $390,000. The penalty agreement has been accepted provisionally by the Commission.

The settlement resolves CPSC staff allegations that Raynor Marketing Ltd. was aware of a defect involving office chairs it sold to consumers, as well incidents and injuries, yet the firm failed to report immediately to CPSC as required by federal law.

CPSC and Raynor Marketing Ltd. announced a recall of 150,000 office chairs in October 2009. Bolts attaching the seatback can loosen and detach, posing a fall and injury hazard to consumers. Raynor imported the chairs between May 2006 and March 2009 for sale exclusively at Office Depot stores nationwide and on online at Office Depot.com.

Federal law requires manufacturers, distributors, and retailers to report to CPSC immediately (within 24 hours) after obtaining information reasonably supporting the conclusion that a product contains a defect which could create a substantial product hazard, creates an unreasonable risk of serious injury or death, or fails to comply with any consumer product safety rule or any other rule, regulation, standard, or ban enforced by CPSC.

In agreeing to the settlement, Raynor Marketing Ltd. denies CPSC staff allegations that it knowingly violated the law.

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