Roland Recalls Digital Pianos Due to Electrical Shock Hazard (Recall Alert)

The AC power cord on model RD-800 pianos can be connected to the XLR output jacks.

Recall date: June 26, 2014
Recall number: 14-738
Enlarge
  • Roland RD-800 Electronic Digital Piano (front)

    1 of 3 photos

    Roland RD-800 Electronic Digital Piano (front)

  • Roland RD-800 Electronic Digital Piano (rear)

    2 of 3 photos

    Roland RD-800 Electronic Digital Piano (rear)

  • Model number and serial number location on the rear of the piano

    3 of 3 photos

    Model number and serial number location on the rear of the piano

Recall Summary

Name of product:

Digital Electric Piano

Hazard:

The AC power cord can be connected to the XLR output jacks, posing an electrical shock hazard.

Consumer Contact:

Roland Corporation toll-free at (877) 339-5494 from 8:30 a.m. to 5 p.m. PT Monday through Friday or email rd800update@rolandus.com, or online at www.rolandus.com and click on“RD-800 Recall Notice” under Support at the bottom of the page for more information.

Report an Incident Involving this Product

Recall Details

Units

About 640

Description

This recall involves Roland model RD-800 Electronic Digital Pianos. The recalled product is an electronic piano keyboard that is 55 inches wide, 14.5 inches deep and 5.5 inches high. It is black and has 88 black and white keys. The front of the piano has a control panel with a color liquid crystal display (LCD) in the center. Pianos within the following serial number ranges are being recalled:

 

Z6D0015 to Z6D0019

Z7D0174 to Z7D0423

Z8D1 056 to Z8D1255

Z9D2131 to Z9D2333

 

The model number is on the front left of the piano. “Roland” and the model number are in large type on the back of the piano. The serial number and model number are on a data plate on the right side of the rear of the piano between the XLR output connectors and the AC IN connector.

Incidents/Injuries

Roland received one report of a consumer connecting the power cord to an XLR output jack. No injuries have been reported.

Remedy

Consumers should immediately stop using the pianos, unplug the power cord from the wall outlet and the piano and contact Roland U.S. for a free repair kit or to locate an authorized dealer or service center to have the repair kit installed free of charge.

Sold at

American Musical Supply Inc., Cascio Interstate, Full Compass Systems Ltd, Guitar Center Inc., Kraft Keyboard Center, Musicians Friend Inc., Sam Ash Inc. and Sweetwater Sound Inc. stores nationwide from January 2014 to April 2014 for about $3,000.

Importer

Roland Corporation U.S., of Los Angeles

Manufactured in

Japan and Indonesia

  • Roland RD-800 Electronic Digital Piano (front)

  • Roland RD-800 Electronic Digital Piano (rear)

  • Model number and serial number location on the rear of the piano