Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

The AC power cords for Pro, Pro 2 & Pro 3 tablets can overheat, posing fire or shock hazards to consumers.

Recall date: February 02, 2016
Recall number: 16-089
Enlarge
  • Recalled power cord – no sleeve

    1 of 4 photos

    Recalled power cord – no sleeve

  • Microsoft Surface Pro and Surface Pro 2 device

    2 of 4 photos

    Microsoft Surface Pro and Surface Pro 2 device

  • Microsoft Surface Pro 3 device

    3 of 4 photos

    Microsoft Surface Pro 3 device

  • Microsoft Surface Pro power supply sold separately

    4 of 4 photos

    Microsoft Surface Pro power supply sold separately

Recall Summary

Name of product:

AC Power cords

Hazard:

The power cords can overheat, posing fire or shock hazards.

Consumer Contact:

Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information

Report an Incident Involving this Product

Recall Details

In conjunction with

Health Canada
Units

About 2.25 million (in addition, about 190,000 were sold in Canada)

Description

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with “Windows 8 Pro” on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Incidents/Injuries

Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

Remedy

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. 

Sold at

Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.

Importer(s)

Microsoft Corp., of Redmond, Wash

Distributor(s)

Microsoft Corp., of Redmond, Wash

Manufactured in

China, Taiwan, U.K.

  • Recalled power cord – no sleeve

  • Microsoft Surface Pro and Surface Pro 2 device

  • Microsoft Surface Pro 3 device

  • Microsoft Surface Pro power supply sold separately