Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance

Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.

Recall date: February 12, 2014
Recall number: 14-104
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  • Visonic Amber Select X Model Base Station

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    Visonic Amber Select X Model Base Station

Recall Summary

Name of product:

Visonic Amber SelectX Personal Emergency Response System (PERS) Kits 

Hazard:

Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.

Consumer Contact:

Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions & Products tab for more information about the recall.

Report an Incident Involving this Product

Recall Details

In conjunction with

at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/37955r-eng.php
Units

About 1,700 (previous recall of 24,000 units in September 2013)

Description

The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery.  Base stations are white, rectangular and measure about 9-inches wide by 7-inches deep by 2-inches high with grey emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012.  Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.

Incidents/Injuries

The firm has not received any reports of incidents or injuries related to this issue.

Remedy

Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.  

Sold at

Visonic distributors and professional alarm installation firms nationwide from April 2012 through April 2013 for between $220 and $240 for the kits. 

Importer

Visonic Ltd., of Westford, Mass.

Manufacturer

Visonic Ltd, of Tel Aviv, Israel

Manufactured in

Israel

  • Visonic Amber Select X Model Base Station