Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard

The door to the elevator can unlock and open, exposing the elevator shaft.

Recall date: September 20, 2012
Recall number: 12750

Recall Summary

Name of product:

LEV II®, Volant™ and Rise™ residential elevators


The elevator’s door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.

Consumer Contact:

For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at or visit the firm’s website at and click on “Important Recall Notice.”

Report an Incident Involving this Product

Recall Details


About 670


This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator’s four-digit model number is part of the longer serial number. Model numbers included in this recall are “RLWL” for the LEV II, “RLGL” for the Volant and “RLRC” for the Rise. The model/serial number is printed in the owner’s manual and at the top of the elevator’s controller, which is mounted at the top of the elevator in the hoistway or shaft.


None reported


Consumers should stop using the elevators immediately if they see an “E3” or “E8” error code displayed on the elevator. Even if there is no “E3” or “E8” error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm’s dealers are directly contacting consumers who purchased the recalled elevators.

Sold at

Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.


ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.

Manufactured in

United States