September 20, 2012
Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: LEV II®, Volant™ and Rise™ residential elevators
Units: About 670
Manufacturer: ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
Hazard: The elevator’s door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Incidents/Injuries: None reported
Description: This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator’s four-digit model number is part of the longer serial number. Model numbers included in this recall are “RLWL” for the LEV II, “RLGL” for the Volant and “RLRC” for the Rise. The model/serial number is printed in the owner’s manual and at the top of the elevator’s controller, which is mounted at the top of the elevator in the hoistway or shaft.
Sold by: Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.
Manufactured in: United States
Remedy: Consumers should stop using the elevators immediately if they see an “E3” or “E8” error code displayed on the elevator. Even if there is no “E3” or “E8” error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm’s dealers are directly contacting consumers who purchased the recalled elevators.
Consumer Contact: For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at firstname.lastname@example.org or visit the firm’s website at www.tkaccess.com and click on “Important Recall Notice.”
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of
thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the
nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or
mechanical hazard. CPSC's work to help ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household
chemicals -– contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at
(301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing
to CPSC's free e-mail newsletters.