Note: Regardless of the type of water heater that is used, every home should have a CO alarm outside all sleeping areas and consumers should ensure that their CO alarms have working batteries.

Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.

Recall date: December 27, 2011
Recall number: 12074

Recall Summary

Name of product:

Navien Instantaneous or Tankless Water Heaters

Hazard:

An unstable connection can cause the water heater’s vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.

Consumer Contact:

For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm’s website at www.navienamerica.com

Report an Incident Involving this Product

Recall Details

Units

About 13,000

Description

Navien tankless hot water heaters are white with “T-Creator” and “NAVIEN” on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.

Incidents/Injuries

None reported

Remedy

Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Sold at

Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.

Manufacturer(s)

Kyung Dong Navien Co. Ltd., South Korea

Importer(s)

Navien America Inc., of Irvine, Calif.

Manufactured in

South Korea