Konica Minolta Recalls Printers Due to Fire Hazard

February 2, 2012
Alert #12-717
 

Konica Minolta Recalls Printers Due to Fire Hazard

The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Konica Minolta Printers

Units: About 8,430

Importer: Konica Minolta Business Solutions U.S.A. Inc., of Ramsey, N.J.

Hazard: The printers can short circuit and overheat during use, posing a fire hazard.

Incidents/Injuries: The firm is aware of two reports of the printers overheating. No injuries have been reported.

Description: This recall involves four desktop models of laser color printers: Magicolor 4750DN, Magicolor 3730DN, Bizhub C35 and Bizhub C35P. Model numbers are located on the plate attached to the side of the printer as well as the bottom of the front door. The printers are dark and light gray in color and have "Konica Minolta" printed on the top of the front door.

Sold at: Various value-added resellers, direct retail sales and authorized Konica Minolta dealers from June 2010 through March 2011 for between $900 and $3,500.

Manufactured in: China

Remedy: Consumers of Magicolor 3730DN and 4750DN should stop using the printers immediately and contact Konica Minolta to schedule a free replacement. Consumers of Bizhub C35 and C35P will be visited by an authorized service agent for repair and replacement of the faulty component.

Consumer Contact: For additional information, contact Konica Minolta toll-free at (800) 825-5664 (Press 5) between 8:00 a.m. and 8:00 p.m. ET, Monday through Friday, or visit the firm's website at www.kmbs.konicaminolta.us

 

Picture of recalled Magicolor 3730DN printer

 

Picture of recalled Magicolor 4750DN printer

 

Picture of recalled Bizhub C35P printer

 

Picture of recalled Bizhub C35 printer, as floor model with all paper trays