Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard

The front seat support part of the chair can crack and fail.

Recall date: January 25, 2011
Recall number: 11-110
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  • Recalled swivel chair

    1 of 3 photos

    Recalled swivel chair

  • Picture of the underside of the recalled chair, showing location of the crack

    2 of 3 photos

    Picture of the underside of the recalled chair, showing location of the crack

  • Detailed view of a crack on the underside of the recalled chair

    3 of 3 photos

    Detailed view of a crack on the underside of the recalled chair

Recall Summary

Name of product:

Cachet Swivel Chairs

Hazard:

The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.

Consumer Contact:

For additional information, contact Steelcase toll-free at (800) 391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at http://recall.steelcase.com. Consumers can also email the firm at cachetrecall@steelcase.com

Report an Incident Involving this Product

Recall Details

In conjunction with

Canada Flag
Units

About 165,000

Description

This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.

Incidents/Injuries

The firm has received one report of a chair support failure resulting in a back injury.

Remedy

Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.

Sold at

Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at www.store.steelcase.com between May 2002 and November 2009 for up to $600.

Manufacturer(s)

Steelcase Inc., of Grand Rapids, Mich.

Manufactured in

United States

  • Recalled swivel chair

  • Picture of the underside of the recalled chair, showing location of the crack

  • Detailed view of a crack on the underside of the recalled chair