Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

May 22, 2009
Alert #09-744

 

 

Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area

 

The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.

Name of Product: Samsung “Jitterbug” Cell Phones

Units: About 160,000

Manufacturer: Samsung Telecommunications America, of Richardson, Texas

Distributor: GreatCall d/b/a Jitterbug, of San Diego, Calif.

Hazard: The recalled cell phones that are in a no-service area and display an “out of range, try again later” message could fail to connect to emergency 911.

Incidents/Injuries: None reported.

Description: This recall involves “Jitterbug” cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

Sold through: Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.

Manufactured in: Korea

Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.

Consumer Contact: For additional information, contact Samsung toll-free at (866) 304-4980 between 7 a.m. and 9 p.m. CT Monday through Friday, and on Saturday between 9 a.m. and 6 p.m. CT, or visit the firm’s Web site at www.samsung.com

 

Picture of Recalled Cell Phone

 

Picture of Recalled Cell Phone

Picture of Recalled Cell Phone