Skip to main content

CPSC, Elkay Manufacturing Co. Announce Recall of Bottled Water Coolers

Note: The hotline number and hours of operation have changed.

  • No image available
Recall Date:
July 13, 2004

Recall Details

FOR IMMEDIATE RELEASE

Elkay's Hotline: (800) 260-6640

July 13, 2004

 

Release # 04-175


WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission announces the following recall in voluntary cooperation with the firm below. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of product: Elkay hot/cold bottled water coolers

Units: 145,000

Manufacturer: Elkay Manufacturing Company, of Oak Brook, Ill.

Hazard: These electric water coolers can overheat and present a fire hazard.

Incidents/Injuries: There have been 14 reports of overheating, but no injuries reported.

Description: These 115 volt hot/cold bottled water coolers have both cold and hot water faucets. Most of the coolers are white, but some are granite colored. The water coolers have the name "Elkay" on the serial number plate on the back of the unit. The five design names are: Classic, Legend, Eclipse, Sentry and Legend Countertop. Consumers should go to the Elkay recall Web site at www.coolerfix.com and type in their serial number to determine if the water cooler is recalled. Consumers also can call the firm at (800) 260-6640 to determine if their water cooler is included in the recall. The recall also includes a small number of point-of-use water coolers sold for commercial use. Commercial customers are being directly notified of the recall. Point-of-use water coolers have the water plumbed directly to the units.

Sold to: Bottled water companies and other businesses in the U.S. and Canada, who in turn sold or leased the recalled coolers from 1997 through 2002. Recalled coolers also were sold at BJs Wholesale Club and Sam's Club stores nationwide from 1999 through October 2003. Prices ranged from $139 to $149.

Manufactured in: U.S.A. and Malaysia

Remedy: Consumers should unplug the recalled water coolers immediately. Commercial customers who lease or own Elkay hot/cold bottled and point- of-use water coolers also should check their cooler to see if it is recalled, and unplug the cooler if it is recalled. Contact Elkay to get information about a free repair of the recalled coolers.

Consumer Contact: Call Elkay at (800) 260-6640 from 8 a.m. to 4 p.m. CT Monday through Friday, or go to the company's recall Web site at www.coolerfix.com

Picture of Recalled Water Cooler

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product