This handbook has been developed to assist manufacturers, importers, retailers and others in the regulated community (firms) in understanding their responsibilities and what steps they should take when either the CPSC staff informs them, or they become aware of, a violation of CPSC statutes and regulations. 

The Fast-Track program helps your company remove unsafe products from the marketplace quickly. If you plan to conduct a recall and are not familiar with the Fast Track process, you should read this information guide.

You are required to report products that fail to comply with a safety rule or any other rule, regulation, standard or ban; that could create a substantial hazard; or that create an unreasonable risk of serious injury or death. This guide walks you through the online reporting process.

When you file a product report (also called a Section 15 report) with CPSC, you are required to provide us with certain information. This is outlined in Title 16 of the Code of Federal Regulations at Section 1115.13 (d)

This rule contains CPSC’s interpretation of the information that must appear on mandatory recall notices as well as guidelines for additional information that CPSC or a court can order to be included in these notices.

As part of a recall, your company will be asked to create a recall poster to be displayed in retail stores. This guide tells you how to make a great poster.

When you issue a recall, you need to post the recall information on your website. Here’s guidance on how to post the information.

This guide tells you how to prepare television and Web versions of the recall news release that can be distributed via satellite to TV stations nationwide and posted on YouTube.

Companies sometimes ask us for names of organizations that can assist them in conducting recalls. This is a list of organizations that have helped companies in the past. This is not necessarily a comprehensive list and CPSC does not approve, certify, or endorse these organizations.

This presentation provides extensive information on the recall process.

Companies that recall products are required to submit monthly progress reports for corrective action plans.

This guide provides the regulations that retailers and reverse logistics providers need to know.