| Office of Information and Public Affairs | Washington, DC 20207 |
| February 12, 2007 Alert #07-529 |
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed.
Name of Product: Atmel Microcontrollers used in Honeywell Digital Cellular Communicators
Manufacturer of Microcontrollers: Atmel Corp., of San Jose, Calif.
Manufacturer of Digital Cellular Communicators: The security business of Honeywell International, located in Syosset, N.Y.
Units: About 4,000
Hazard: The microcontroller in the communicator can enter an unrecoverable lock-up state due to a programming issue. The lock-up could result in a service interruption, and fail to transmit an alarm signal in the event of a fire or property invasion.
Incidents/Injuries: Honeywell has received 39 reports of problems with the microcontroller where it reportedly entered an unrecoverable lock-up state. There have been no reports of failure to report an emergency and no reports of injury or property damage.
Description and Models: The digital cellular communicator can be used as a primary means of security communications for a residence or business. The recall involves the Atmel microcontroller AT91SAM7S256 installed in Honeywell digital cellular communicator, Model 7845GSM.
Sold at: Distributors nationwide sold the recalled communicators to commercial installers from July 2006 through October 2006 for about $250.
Manufactured in: The microprocessor was assembled in Taiwan. The communicator was manufactured in Mexico.
Remedy: Customers who have not been contacted directly should immediately contact the firm for information on how to receive a free replacement communicator with updated software. Installers that purchased the communicators have been contacted directly.
Consumer Contact: For additional information, contact Honeywell at (800) 573-0154, between 8 a.m. and 7 p.m. ET Monday through Friday, or go to the firm's Web site at http://www.security.honeywell.com