FOR IMMEDIATE RELEASE
May 27, 2011
Release #11-234 |
Firm's Recall Hotline: (888) 202-4320
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908
HP Media Contact: (281) 514-6552 |
HP Expands Recall of Notebook Computer Batteries Due to Fire Hazard
Consumers urged to recheck notebook models and batteries
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Name of Product: Lithium-ion batteries used in HP and Compaq notebook computers
Units: About 162,600 additional batteries (54,000 and 70,000 batteries were previously recalled in May 2010 and May 2009, respectively)
Importer: Hewlett-Packard Company, of Palo Alto, Calif.
Hazard: The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers.
Incidents/Injuries: Since the May 2010 recall expansion, HP has received 40 additional reports of batteries that overheated and ruptured, resulting in seven burn injuries, one smoke inhalation injury, and 36 instances of property damage.
Description: The recalled lithium-ion rechargeable batteries are used with various model series of HP and Compaq notebook computers and include batteries that consumers were informed were not included in previous recalls. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled.
| Notebook Model Number | Battery Bar Codes (^ in the code
can be any letter or number) |
| HP Pavilion |
dv2000, dv2500, dv2700, dv6000, dv6500,
dv6700,dx6000, dx6500, dx6700 |
62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ |
| dv9000, dv9500, dv9700 |
65033^^B7U^^^^, 65033^^B7V^^^^, 65033^^BGU^^^^, 65033^^BGV^^^^ |
| Compaq Presario |
A900
C700
F500, F700
V3000, V3500, V3700, V6000, V6500, V6700 |
62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ |
| HP |
G6000, G7000 |
62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^ |
| HP Compaq |
6510b, 6515b, 6710b, 6710s, 6715b, 6715s |
65000^^B5V^^^^ |
| 6520s |
67150^^AXU^^^^, 67150^^AXV^^^^ |
| 6720s |
67059^^V8U^^^^, 67059^^V8V^^^^ |
Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from July 2007 through July 2008 for between $500 and $3,000. The battery packs were also sold separately for between $100 and $160.
Manufactured in: China
Remedy: Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.
Consumer Contact: For additional information, visit the HP Battery Replacement Program website at www.hp.com/support/BatteryReplacement or call (888) 202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.
Photos of recalled batteries:
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov
CPSC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of consumer products under the agency's jurisdiction. Deaths, injuries and property damage from consumer product incidents cost the nation more than $900 billion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals - contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @OnSafety or by subscribing to CPSC's free e-mail newsletters.