|September 26, 2003
CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters
The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC.
Name of Product: Segway Human Transporter (HT)
Units: Approximately 6,000
Manufacturer: Segway LLC of Manchester, New Hampshire
Hazard: Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle, or continues to ride after receiving a low-battery alert.
Incidents/Injuries: Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.
Description: This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.
Sold At: Directly by Segway LLC and through certain dealers and resellers from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.
Manufactured In: U.S.A.
Remedy: Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET) for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products.
Riders are reminded that, even after the software upgrade, appropriate operating techniques as described in Segway HT user materials are essential to safety.
Segway HT i167
Segway HT p133
Segway HT e167
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to this product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov
CPSC is charged with protecting the public from unreasonable risks of injury or death associated with the use of the thousands of consumer products under the agency's jurisdiction. Deaths, injuries and property damage from consumer product incidents cost the nation more than $900 billion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC's work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals - contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 30 years.
Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.
To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC's Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @OnSafety or by subscribing to CPSC's free e-mail newsletters.