[Federal Register: December 1, 1998 (Volume 63, Number 230)]
[Notices]
[Page 66126]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr01de98-48]

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CONSUMER PRODUCT SAFETY COMMISSION


Notification of Request for Approval of Information Collection
Activity--Customer Satisfaction Surveys

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: In the August 11, 1998 Federal Register (63 FR 42832), the
Consumer Product Safety Commission published a notice in accordance
with provisions of the Paperwork Reduction Act of 1995 (44 U.S.C.
Chapter 35) to announce the agency's intention to seek approval of
surveys and other information-collection activities to determine the
kind and quality of services CPSC customers want and customers' level
of satisfaction with existing services. The Commission now announces
that it has submitted to the Office of Management and Budget a request
for approval of that collection of information.
    CPSC will use the information it obtains in these surveys to
improve its work on behalf of the American public. In addition, the
CPSC Office of Planning and Evaluation will use information from the
surveys to prepare sections of the agency's annual performance report
(required by the Government Performance and Results Act (GPRA)). This
information will provide measures of the quality and effectiveness of
agency efforts related to three goals in its strategic plan (informing
the public, industry services, and customer satisfaction).
    CPSC will collect this information in several ways, using
contractors and/or in-house staff. These ways include (1) Using CPSC's
web site to solicit feedback on the level of satisfaction with CPSC's
services, (2) using brief customer service follow-up queries (on-line)
with samples of telephone hotline callers, (3) surveying a sample of
firms using the Fast-Track Product Recall Program to assess their views
and suggestions for improvements in the service aspects of the program,
(4) including customer comment cards within the pages of the Consumer
Product Safety Review, and (5) conducting mail surveys of state
partners and samples of customers of the National Injury Information
Clearinghouse. Fewer than 10 customer surveys or information collection
activities a year would be conducted using this clearance.

Additional Information About the Request for Approval of Information
Collection Activity

    Title of information collection: Customer Satisfaction Surveys.
    Type of request: Approval.
    Frequency of collection: Occasional.
    General description of respondents: (1) Persons telephoning the
Hotline; (2) persons or companies contacting the National Injury
Information Clearinghouse for information; (3) State representatives
who work with CPSC on cooperative programs; (4) firms using CPSC's
Fast-Track Product Recall Program; (5) small businesses that have
contacted the CPSC's small business ombudsman; and (6) other
individuals CPSC is providing information to, such as those through the
CPSC's Office of Information and Public Affairs.
    Estimated number of respondents: 1,550 per year.
    Estimated average number of responses per respondent: One per year.
    Estimated number of responses for all respondents: 1,550 per year.
    Estimated number of hours per response: \1/30\ hour each.
    Estimated number of hours for all respondents: 51.7 per year.
    Estimated cost of collection for all respondents: $620 per year.
    Comments: Comments on this request for approval of an information
collection activity should be submitted by December 31, 1998 to (1)
Office of Information and Regulatory Affairs, Attn: OMB Desk Officer
for CPSC, Office of Management and Budget, Washington DC 20503;
telephone: (202) 395-7340, and (2) the Office of the Secretary,
Consumer Product Safety Commission, Washington, DC 20207. Comments may
be delivered to the Office of the Secretary, room 502, 4330 East-West
Highway, Bethesda, Maryland 20814. Comments may also be sent to the
Office of the Secretary by facsimile at (301) 504-0127, or by e-mail at
cpsc-os@cpsc.gov.
    Copies of this request for approval of an information collection
activity are available from Robert Frye, Director, Office of Planning
and Evaluation, Consumer Product Safety Commission, Washington, DC
20207; telephone: (301) 504-0416, extension 2264.

    Dated: November 23, 1998.
Sadye E. Dunn,
Secretary, Consumer Product Safety Commission.
[FR Doc. 98-31857 Filed 11-30-98; 8:45 am]
BILLING CODE 6355-01-P